by Steve Kilner | AI Project Management
The demo went well. Lots of encouraging words. Then crickets. That’s almost never a technical failure. The project died in a room you were never in. The person who watched your demo is rarely the only one who approves it. Between their enthusiasm and a signed...
by Steve Kilner | AI Project Management
Implementing AI is like implementing software… except where it’s not. Let me map out an AI project end to end, so you can see where the two part ways. Most guidance on enterprise AI projects borrows its shape from traditional software delivery: gather...
by Steve Kilner | AI Innovation, Business Process AI Innovation
Most companies treat shadow AI as a problem to shut down. Employees pasting work into ChatGPT. Someone on the finance team running their own prompts. The instinct is to lock it down. Security risk. Data risk. Off-policy. That instinct misreads what is actually...
by Steve Kilner | AI Innovation, AI Optimization, Business Process AI Innovation
Here’s a weird thought: your business processes throw away valuable signals on purpose. Not a flaw – but choices that made sense, until AI. Everyone says reimagine your workflows with AI. Nobody tells you how. The slide decks show the after-picture. They...
by Steve Kilner | AI Assistance, AI Workflow, Wholesale Distribution
How can AI assist sales reps in quote generation? What makes sense, and what does not? Here is how a quote gets built in most distribution businesses today: A request comes in by email, PDF, or spreadsheet. An inside sales rep reads it, matches each line to the right...